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Your insight matters

How does
your restaurant work?

Help us understand what's running smoothly and what's slowing you down.

About 10 minutes27 optional questionsAnonymous responses

We use results in aggregate form. You can skip questions that don't apply to your business.

Your restaurant

01What's your role at the restaurant?

Choose one answer

02What best describes your business?

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03Which city or area is your restaurant in?

Write in your own words

04How many covers do you handle on a busy evening?

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05How many staff work during a busy shift, including front-of-house, kitchen and bar?

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06How often does your team change?

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07Which stations receive separate orders? (multiple answers)

You can choose more than one

How you work today

08How do you mainly take table orders?

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09What tools do you use today? (multiple answers)

You can choose more than one

10What till or management system do you use? Brand name please. (if you don't use one, write «none»)

Write in your own words

11How much do you spend per month total on till and management system, excluding card fees?

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12How satisfied are you with your current system? (1 = not at all, 5 = very)

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13What devices do you already have in the restaurant? (select all that apply)

You can choose more than one

14How's your Wi-Fi during service?

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Where problems start

15In the last 30 days, how many times did an order arrive wrong, incomplete, or to the wrong station?

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16During a busy night, which steps cause the most trouble? (up to 3)

Choose up to 3

17Tell us about the last concrete incident that slowed service: what happened and how did you fix it?

Write in your own words

18How often does this type of problem happen?

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19What's the most concrete consequence?

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20How do you usually handle bill splitting? (select all that apply)

You can choose more than one

21Roughly how many customers pay by card or phone?

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22If you could improve one thing in the next 3 months, what would it be?

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23What would you absolutely hate to lose if you switched systems?

Write in your own words

Interest and pricing

Picture a system that connects your menu, orders to the kitchen, table progress and bills—all on tablets and phones. Quick training to get started. Digital payments, if enabled, go through an authorized provider with separate fees.

24What could stop you from trying it? (up to 2)

Choose up to 2

25What monthly subscription would you consider, excluding payment processing fees?

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26What needs to happen before you'd commit?

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27Have you switched software or added a new system in the last 2 years?

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Ready to try RACE in your venue?

Optional. Free trial, no commitment. Your contact details stay separate from your answers.

Questions are optional: answer at least 3. Don't include names, phone numbers or personal details in your answers.